RETURN

RETURNS WILL BE PROCESSED WITHIN 7 TO 10 DAYS OF RECEIPT. YOU WILL BE NOTIFIED BY EMAIL ONCE YOUR REFUND HAS BEEN APPROVED IN OUR SYSTEM. PLEASE LEAVE 2 TO 4 WORKING DAYS FOR FUNDS TO APPEAR IN YOUR ACCOUNT AFTER RECEIVING THIS EMAIL.

 

14 DAY RETURNS

IF YOU ARE NOT SATISFIED WITH YOUR ONLINE PURCHASE, YOU MAY RETURN ITEMS WITHIN 14 DAYS OF ORIGINAL PURCHASE.

 

TRADES

DUE TO HIGH DEMAND, WE DO NOT OFFER EXCHANGE OF PRODUCT (S). TIP: YOU WILL GET THE GOOD PRODUCT FASTEST IF YOU PLACE A SECOND ORDER BY RETURNING YOUR FIRST ORDER.

 

RETURN PROCESS

TO RETURN A PURCHASE, PLEASE FOLLOW THESE INSTRUCTIONS:

HIGHLIGHT OR CIRCULATE THE ITEMS YOU WISH TO RETURN ON YOUR INVOICE OR ORDER CONFIRMATION.

SEND A COPY OF THIS INVOICE OR CONFIRM THE ORDER WITH UNWANTED GOODS.

VISIT YOUR LOCAL OFFICE AND SEND TO THE RETURN ADDRESS BELOW.

ONCE RECEIVED IN OUR WAREHOUSE, WE WILL INSPECT AND PROCESS GOODS WITHIN 48 HOURS TO ENSURE YOU RECEIVE YOUR REFUND AS FAST AS POSSIBLE. TO KEEP YOU INFORMED, WE WILL SEND YOU AN EMAIL CONFIRMING YOUR REFUND AND THE WAY IT IS TREATED ON YOUR ORIGINAL PAYMENT FORM. IN MOST CASES, REFUNDS SHOULD REACH YOUR ACCOUNT WITHIN 1-5 BUSINESS DAYS.

* UNFORTUNATELY, WE DO NOT OFFER A FREE RETURN SERVICE UNLESS THE ITEM IS RECEIVED DEFECTIVE, DAMAGED OR INCORRECT. FOR PEACE OF MIND, WE STRONGLY ADVISE YOU TO USE POSTS FOLLOWED BECAUSE WE ARE NOT RESPONSIBLE FOR LOST PACKAGES. PLEASE ALLOW 7 TO 10 WORKING DAYS TO RECEIVE YOUR GOODS. IN THE EVENT THAT THE ITEMS ARE RECEIVED DEFECTIVE, DAMAGED OR INCORRECT, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM TO ORGANISE A PREPAID POSTAGE LABEL.

** REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS.

 

RETURN POLICY

PRODUCTS MUST BE RETURNED WITHIN 14 DAYS.

THE DELIVERY COSTS INCURRED DURING THE ORDER ARE NOT REFUNDABLE.

NOTE: ONLINE PURCHASES MAY NOT BE RETURNED TO A STORE OR DEPOSITED IN PERSON AT ANY OFFICE OR WAREHOUSE. ONLINE PURCHASES MAY BE RETURNED ONLY BY SENDING THEM TO THE RETURN ADDRESS, ACCORDING TO THIS PROCESS. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT THE CUSTOMER SERVICE TEAM FOR ASSISTANCE.